Service and Program Staff - Arenas

Job Description

Revised: Extended Closing Date

Section: Arenas

Division: Parks and Recreation Services

Department: Community Services

Initial Reporting Location: Sudbury Arena

Job Status: Part Time Positions

(Recruitment Pool)

Union Affiliation: Non union

Hours of Work: Up to 20 hours bi-weekly

Shift Work Required: Yes (evenings and weekends)

Rate of Pay: Group 1 - $19.11 per hour

The start date will follow the selection process.

A criminal record check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your criminal record check with your application.

Resumes will be considered for both current and future vacancies and will be kept on file for approximately six (6) months.

Main Function: Under the general supervision of the Assistant Manager of Arenas and/or Co-ordinator of Events and Administration or the Recreation Co-ordinator and under the day-to-day direction of the Arena Maintenanceperson Lead Hand and/or Lead, Services and Programs, this position is responsible to provide front-line customer service in a designated leisure program and/or services.

Duties:

1. Provide excellent customer service to all clients.

2. Ensure that users of the service/program comply with the rules established by City of Greater Sudbury (CGS).

3. Ensure the proper and safe use of all equipment, materials and facility.

4. Handle cash and other forms of payment as required.

5. Handle public complaints within pre-set parameters.

6. Maintain a clean work area as per regulations, standards and best practices.

7. Advise supervisor of any problems arising from delivery of service or operation of program.

8. Develop and maintain a thorough working knowledge of CGS's Safety Manual and the applicable Provincial Legislation listed therein.

9. Perform other related duties as required.

Qualifications

Education and Training:

• Successful completion of Secondary School (Grade X) education.

Experience:

• Up to six (6) months of related experience.

• For Maintenance - building maintenance, janitorial, carpentry, plumbing or electrical experience an asset.

• For Ticket Sales and Cashier - experience with handling cash, balancing reports and Ticket Sales system an asset.

Knowledge Of:

• Best practices within areas of responsibility.

• For Ticket Sales and Cashier - advanced mathematical and computer skills.

• For Maintenance - cleaning products, tools and equipment.

Abilities To:

• Demonstrate excellent organizational skills.

• Demonstrate ability to deal with a variety of user groups.

• Demonstrate effective interpersonal and communication skills when dealing with the general public and staff.

• Deal with the public in a courteous and effective manner.

• Demonstrate attention to detail.

• Work evenings and weekends if applicable.

Personal Suitability:

• Mental and physical fitness to perform essential job functions.

Language:

• Excellent use of English; verbally and in writing.

• French verbal skills an asset.

Other Requirements:

• Provide, at own cost, a Criminal Record Check for designated positions.

Competencies; (click to view)

Competency Library - Level 1 Proficiency

How To Apply

If you are viewing this job posting through a website other than the City of Greater Sudbury's, please visit www.greatersudbury.ca/jobs to apply online.

We must receive your resume before 11:59 p.m. on Friday, September 18, 2026. For those providing a French language resume, please also include an English version.

Follow the step by step application process.

Ensure you attached a cover letter and resume. Acceptable file types are:

.doc

.docx

.txt

.pdf

.rtf

Upon submission of your application, you will get a confirmation on the screen that your application has been successfully submitted. You will also receive an e-mail confirmation to the e-mail address on your profile.

All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.

Live outside Canada or new to Canada?

The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca)

Contact Us:

For technical difficulties, issues, questions or accommodations with an application made online email myJOBS@greatersudbury.ca