Customer Service Representative

Job Details:

Temporary Full-Time (CUPE 1329T)

Posting Status:

Open to all current Town of Oakville employees and external applicants

Duration:

Approximately 18 month contract

Temporary Vacancy Reason

Leave of absence

Closing Date:

Applications for this position must be received at oakville.ca by no later than 11:59pm on April 23, 2026.

This job posting is for an existing vacancy and therefore will be filled accordingly.

Job Responsibilities :

Responsible for the timely, professional, courteous and effective handling of Recreation and Culture inquiries and service requests

Receive, process, and follow-up on program registrations, memberships, and facility booking requests

Receive and provide accurate information to public and internal clients

Provide support for customers using the online registration system

Provide support in administration of fee assistance program

Update and maintain client data base as needed

Perform program modifications on behalf of department staff as needed

Perform a variety of financial transactions for the Recreation and Culture department including utilizing the Point-of-Sale system

Preparation and reconciliation of daily bank deposits

Support customer account inquiries and follow up with various department staff to resolve accounting issues

Provide support to other department staff as required

Assist in quality assurance initiatives to ensure information is accurate for self-service offerings to the public, while promoting good customer service

Responsible for sorting and processing mail and deliveries

Maintain accurate document record retention

Ensure all data entry complies with Town policies and procedures

Generally, promote the overall operation of Oakville’s Recreation & Culture department goals

Perform other duties as assigned

Qualifications/Skills:

Completion of secondary school diploma in Business Administration, Hospitality, or Recreation and Leisure

At least 2 year of experience in customer service/public relations and working effectively within a team environment

Knowledge of the Recreation and Culture department’s programs and operations in addition to Town wide and regional responsibilities

General knowledge of accounting principles for cash handling

Ability to multitask under pressure, prioritize work tasks, problem solve and demonstrate attention to detail

Ability to effectively communicate both verbally and in writing

Proficiency in Microsoft Office Suite. Knowledge of the Xplor Recreation software system would be an asset

DATED: April 9, 2026

The Town’s recruitment software includes elements of artificial intelligence to assist in the screening and short-listing of qualified candidates.

This job profile reflects the general requirements necessary to perform the principal functions of the job. This does not include all of the work requirements of the job. Applicants are required to demonstrate through their application and in the interview process that their qualifications match those specified. The minimum threshold score for the interview is 75%.

We thank all applicants and advise that only those selected for an interview will be contacted.