Member Services Representative

The Member Services Representative will:

Complete Application Card processing, member enrollments, eligibility updates

Handle Member, Union and Employer communications and queries

Process AD&D Claims, Sub Claims, Self Pays

Learn and understand the applicable Collective Agreement and the benefit entitlements as per the benefit plan summary in order to accurately process member and employer information.

Receives cheques and employer contribution reports on daily basis, and is responsible to ensure payments accurately match to report. Balance and audit reports. Details to check include hours, rates, calculations plus additional information. Credit employer accounts. Close analysis of employer reporting is required to ensure accuracy.

Processes a large number of member status changes and updates employer information on a monthly basis. Follows up with employers regarding member status changes (eg. Sick, laid off, terminated)

Monitor employer account details to identify irregularities and over or under payments. Run monthly delinquency reports to determine missing employer contributions. Follow steps to collect delinquent accounts in timely manner including telephone calls, emails, and registered letters in accordance with the BPA Delinquency Guide.

Escalate appropriately to management, accounts that remain as delinquent for further investigation.

Analyze member status (AMS) to update members’ eligibility for benefits.

Direct funds and initiate appropriate payments for benefit fund expenses and member entitlements

Daily updates with drug providers.

Adhere to BPA and Trust Fund privacy policies.

Other duties as may be assigned from time to time by Management

Key Contacts/Relationships External and Internal:

Reports directly to Administration Manager

Communicates with and answers enquires from other departments.

Deals directly with participating employers, benefit plan members, union representatives and staff, and internal Consultants.

May be required to deal with drug card providers.

To be successful as a Member Services Representative, you will need:

Knowledgeable on relevant Collective Agreement and associated benefit plan.

Exposure to office administration and clerical processes particularly related to data analysis, and account reconciliation.

Minimum secondary school graduate, post secondary education preferred.

Skill in performing detailed numerical computations.

Ability to closely analyze and focus on detailed reporting and investigate discrepancies.

Ability to organize and prioritize workload.

PC proficient with strong knowledge of Microsoft Office (Excel and Word skills essential).

Excellent written and verbal communication abilities.

Strong interpersonal and customer service skills.

Ability to multi-task, work under pressure and meet deadlines.

What’s in it for you:

Learn by working alongside our experts

Extended health care and dental benefits

A retirement savings plan with company contributions

A suite of Health & Wellness offerings

Mental Health programs and support for you and your family

Assistance for the completion of industry designations

Competitive compensation

BPA is a division of People Corporation and has served members and beneficiaries in their local communities since 1958. BPA is dedicated to providing a superior benefits experience to our members, businesses, and trusts in the local communities in which they live and operate.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we’re committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com

The base salary for this position is between $50,000 - $55,000 annually.

This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.