Field Tool Technician – Southeast

Job DescriptionPosition: Field Tool Technician – Southeast- Atlanta/CharlotteLocation: Application EngineeringReports to: Group Leader, Tool Application EngineeringThis position is not eligible for visa sponsorshipAbout UsVictaulic is a global leader in mechanical pipe joining innovations and is the world's leading producer of mechanical pipe joining solutions. The company has 15 manufacturing facilities and 28 branches worldwide with 6,000 employees who speak 43 languages across the globe. With over 4000 global patents, Victaulic solutions are at work in more than 140 countries across diverse business lines including oil and gas, chemical, mining, power generation, water and wastewater treatment, military and marine, as well as commercial building and fire protection. Since the 1950’s Victaulic has been providing ground-breaking fire protection products and system solutions for challenges faced by engineers, contractors, property managers and fire marshals. Victaulic is a leading fire protection manufacturer of innovative fire products and fire fighting systems including fire sprinklers, fire extinguishing and fire suppression systems, pipe couplings and fittings, and flow control valves. These products are used in commercial, infrastructure and industrial applications to protect people and property.ScopeThe Victaulic tool team is searching for a Field Tool Technician to join our Application Engineering organization. This is an excellent opportunity to contribute your technical knowledge, communication, and problem-solving skills to provide on-site tool support, maintenance and consulting services at customer facilities across various locations.The expectation for this position is that the candidate has working knowledge of tool maintenance, repair procedures, and customer service operations. The successful candidate will be exposed to company processes, products, and industry standards and codes. This role requires up to 80% travel to customer sites across the Southeast states (FL, GA, AL, TN, SC, NC, etc).ResponsibilitiesTrain customer personnel on proper tool operation, maintenance procedures, and safety protocolsIndependently coordinate and schedule customer visits based on availability and customer requirementsMaintain relationships with independent customers supportedProvide onsite consulting services to the customer regarding tool operation and shop setup to maximize productivity of toolProvide on-site tool support and maintenance services at customer facilities by:Learning and understanding the company's line of tools, equipment, and specialized instruments used at customer locationsConduct troubleshooting, repairs, and preventive maintenance on customer tools and equipment to ensure optimal functionality and minimize downtimeRespond to customer service calls for tool malfunctions, providing expert diagnosis and repair solutions at customer facilitiesPerform on-site calibration, testing, and commissioning of newly installed tools and equipment at customer locationsConduct warranty evaluations and repairs of company tools and equipment at customer sites, ensuring minimal disruption to customer operationsMaintain customer tool inventories and service records; prepare detailed service reports and recommendations for customersMaintain professional customer relationships and provide technical consultation on tool applications and best practicesFollow all company safety requirements, procedures, and participate in safety reviewsQualificationsAssociate and technical degree preferred, 3+ years of field service or equipment maintenance experience required Proficient in diagnostic software, equipment management systems and computerized maintenance programs preferred Mechanical aptitude and high organizational skills Proficient in reading technical manuals, schematics, shop math, and precision instrument reading Capable of performing all field service functions including equipment setup, maintenance, and repair Capable of taking verbal and written instructions, working independently at customer sites, and providing excellent customer service Capable of lifting within OSHA-approved safe lifting limits and working at heights, in confined spaces, and various industrial environments at customer facilities. Must be comfortable with extensive travel (up to 80%) Proficient in Microsoft Office Products, utilizing computer systems and software applications to generate customer service reports and maintain tool maintenance databasesBenefitsIn this role, you will qualify for a company vehicle, laptop, iPhone, corporate credit card and a car maintenance card. You will also be eligible for health and welfare benefits, 401K, life insurance, long and short-term disability, parental leave, tuition assistance and retiree benefits. Ask to review our Benefits-at-a-Glance for a complete list of benefits offered.EEO StatementVictaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applications will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status. Background checks may be required as part of our pre-employment process.DisclaimerThis description is not a comprehensive list of activities and responsibilities required of an employee. These activities and responsibilities may change, or new ones may be assigned at any time.Victaulic Staffing Partner Communication PolicyAll staffing agencies are strictly forbidden from directly contacting any Victaulic employees, except those within the Human Resources/Talent Acquisition team. All communications, inquiries and candidate submissions must be routed through Victaulic's Human Resources/Talent Acquisition team. Non-compliance with this policy may result in the suspension of partnership, cancellation of the current contract, and/or the imposition of a mandatory probation period before any future business can resume. Additionally, non-compliance may lead to a permanent ban on future business. This policy ensures a streamlined and compliant recruitment process. #TOP123