Customer Service Representative

Customer Service Representative - pt Health - Midland Physiotherapy

Part-Time

Location: Midland, ON

The Customer Service Representative is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Customer Service Representative is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

We are currently hiring for a Part-Time Customer Service Representative to support our pt Health - Midland Physiotherapy clinic.

Primary Responsibilities

Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns

Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan

Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information

Coordinate scheduling of patient appointments and maintain the patient’s medical record

Collect payment at time of service

Track coverage for all funding streams to ensure approval

Complete data entry and billing

Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes

Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies:

High School Diploma, G.E.D. or equivalent

Excellent customer service skills and telephone etiquette

High degree of organizational skills and ability to prioritize and multi-task

Excellent communication (verbal/written) and interpersonal skills

Strong computer and data entry skills

Flexible and adaptable to change

Experience in a Physiotherapy clinic an asset

Why Lifemark?

Opportunity to work with a multi-disciplinary team of experienced clinicians (including FCAMPT, vestibular/concussion, and pelvic health therapists) and the satisfaction of being on a driven team

Get the learning experience you need by building your perfect schedule with our understanding Clinic Directors

A supportive and collaborative administrative team to facilitate paperwork, booking, and billing – including online scheduling

Pathways for leadership

A positive and comforting work environment

Competitive salary with excellent benefits package for permanent employees

Annual continuing education allowance with a variety of internal training opportunities

Specialty physiotherapy-based services such as pelvic health, vestibular, concussion, and cancer rehab

National Partner of Special Olympics Canada

GoodLife Fitness discount

Nationally recognized brand with a strong digital presence

Diverse, stable, caseload with the flexibility to integrate pre-existing clients

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

Visit and Apply today! Visit www.lifemark.ca/careers

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