Front of House Team Member : Cookies by Kat

Cookies by Kat is hiring a Front of House Team Member who's hardworking, customer-focused, and ready to be part of something sweet!

At Cookies by Kat, our mission is simple: spread joy, one cookie at a time. Our front of house team is the heart of that experience, creating the kind of visit people want to come back for. If you're an organized self-starter who loves cookies and thrives in a fast-paced environment, we'd love to hear from you.

*What you'll be doing*:

*Delivering exceptional customer experience*

Greeting every customer, responding to questions and concerns with confidence, and making sure every interaction reflects who we are as a business

*Serving and packaging with care*

Handling our cookies with attention to quality, presentation, and accuracy from display case to customer

*Keeping the case full and the floor running*

Baking off fresh cookies throughout the day, monitoring stock levels, and making sure we're rush-ready

*Maintaining a clean, professional space*

Keeping the front of house held to a high standard throughout every shift

*Handling transactions accurately*

Processing cash, card, Uber Eats, and Shopify orders efficiently

*Communicating proactively*

Whether it's a stock issue, a customer concern, or something that needs an owner's attention, speak up and follow through

*Growth mindset*

Always comfortable asking questions, looking to improve and become a better Cookies by Kat team member

*What we're looking for*

* A genuine people person who puts customers and teammates first

* Community-minded and cares about the space you work in

* Diligent and solutions focused

* Organized and able to manage multiple tasks

* A clear, proactive communicator

* Someone who thrives when it's busy and stays composed under pressure

* Takes genuine pride in a clean, well-kept space, you notice when things need attention

* A real love of cookies doesn't hurt either!

Food service experience is a bonus, but attitude and willingness to learn matter more to us.

*Availability*

This role requires availability for evening and weekend shifts.

*Why Work for Cookies by Kat*

We're a growing local shop that takes our cookies seriously and our people even more seriously. You'll be part of a team that supports each other, takes pride in what they make, and has a lot of fun doing it! If that sounds like your kind of place, we'd love to meet you.

Job Type: Part-time

Pay: $16.60-$17.60 per hour

Expected hours: 6 – 24 per week

Benefits:

* Flexible schedule

* On-site parking

* Store discount

Work Location: In person